

Overview
Language Garden Montessori, located in Bellevue, WA, provides high-quality Montessori and bilingual education for children ages 1.5 to 6, offering instruction in both Mandarin and English.
Founded and directed by Chris and Caroline Earle. Carlone has been an educator since 1989 and a Montessori specialist since 1997, the school is dedicated to authentic Montessori teaching. Families can choose language instruction in Mandarin, English, or a blend of both, ensuring flexible learning opportunities.
Visit Language Garden Montessori SiteThe Challenge
The Language Garden’s website was outdated, lacking the modern, fresh look they wanted. Having managed it themselves for years, they were frustrated with the time spent maintaining the site and making changes.
Additionally, the center faced ongoing stress around its online reputation. A former parent had launched a campaign of false reviews across multiple platforms, leading to a significant decline in their Google review rating. To make matters worse, new reviews were no longer posting to their account, making it impossible to rebuild their rating organically. This constant review management created unnecessary stress, and they wanted a solution that would restore their reputation and provide peace of mind.

Goals
- GOAL01
Fresh, modern website design
- GOAL02
Eliminate the hassle of ongoing website maintenance
- GOAL03
Simplify reputation management and restore a positive Google review rating
Our Process
We designed a completely new, custom website tailored to Language Garden’s brand. The site was built to be user-friendly, visually engaging, and structured to build trust with prospective families. The design encourages visitors to explore what makes Language Garden unique and take the next step in contacting the school. We also restructured the site’s navigation, creating a dedicated "Curriculum" section with separate pages for English Montessori and Mandarin Montessori, making it easy for parents to understand the key aspects of each program.
To help restore families' trust, we launched a comprehensive reputation management campaign. First, we investigated why new parent reviews weren’t posting and discovered that the Google Business Profile was incorrectly classified as a "school," preventing reviews from appearing. We corrected the classification to child care/daycare, allowing new positive reviews to be posted. Next, we responded to all unaddressed reviews, ensuring Language Garden appeared engaged, professional, and understanding even when handling negative feedback. Finally, we launched a review campaign, encouraging happy families to leave authentic and positive reviews.
With these improvements in place, the website now reflects Language Garden’s values and strengths, and their online reputation is stronger than ever.
Strategy
Brand Look & Feel
Website Design
Content Creation
Website Development
One Time GBP Optimization
Reputation Management
The Results
Impact on Reputation
Before
3.8-star Google rating with 11 reviews

After
4.5-star Google rating with 26 reviews

Increased Inquiries & Online Presence
Previously, the website saw little organic traffic, and enrollments from the site were rare. Now, they average 12+ contact form submissions per month, helping fill spots which has been pivotal as they transition into a larger center.
Peach of Mind
Now, any website updates, whether adding a form, updating the calendar, or posting a new food menu, are handled seamlessly. The assistant director simply emails us, and updates go live within 24 hours. No more backend website management headaches!


Hear it from Chris
Don’t just take our word for it—hear directly from a child care owner about their experience with our website design services. Watch the video to see how we helped their child care business flourish and connect with more families.
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